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Returns policy

1. Right of withdrawal:

The user shall have a maximum time limit of fourteen (14) calendar days from delivery of the product, to withdraw, either fully or in part, from the purchase of the product, in conformity with Article 102.d) of Spanish Legislative Royal Decree 1/2007, of 16 November.

Once the time period indicated has come to an end, Bodegas Cepa 21 will not accept returns due to withdrawal from product purchases.

In the event of withdrawal from the purchase, the user must contact Bodegas Cepa 21 by sending an email to tiendaonline@cepa21.com.

The following requirements must be met in any case of withdrawal:

  • The product must be in the same condition it was in when delivered, with its original packaging and labelling.
  • The return must be made using the same box, or else a similar format that safeguards the product’s condition.
  • Proof of purchase must be included when sending the return, as well as the delivery note of the products. The products being returned must also be indicated on the delivery note.
  • Returns of orders are to be sent to the address of Bodegas Cepa 21, CARRETERA NACIONAL 122. KM, 297 . 47318, CASTRILLO DE DUERO.

2. Return of defective products

Without prejudice to any other of the user’s rights, the user shall be entitled to a refund of the price of defective products or products delivered which do not correspond to the order made by them. The user shall also be entitled to claim, and have delivered to them, the same product in perfect condition.

Cases of return to Bodegas Cepa 21 of defective products or those which do not correspond to the order, are to be carried out by the User following the procedure established in the forerunning section; although, in this case, the User is not required to cover the cost of returning said products.

If the user has followed the procedure established in the forerunning section and has fulfilled the requirements laid out in said section, Bodegas Cepa 21 will refund the price paid corresponding to the products returned which are defective or which do not correspond to the order of products placed by the user, in accordance with the provisions of the following section.

3. Refund of the price of the products to the User

If the user has followed the procedure established in this section and has fulfilled the requirements in it, Bodegas Cepa 21 will refund the price paid by the user corresponding to the products returned. If the return is made in exercise of the user’s right of withdrawal described in Section 1, Bodegas Cepa 21 will not pay nor cover the price and/or cost of return.

The user shall not have the right to receive the refund of the price of the products returned if the products are not in the same condition as they were when delivered, or if the requirements laid out in the present Conditions of Return have not been fulfilled.

Partial returns of an order will result in the refund of the price corresponding to the product or products returned.

Bodegas Cepa 21 will arrange the refund of the price using the same payment system employed by the user during the process of purchasing the products, within a maximum time limit of 30 days from collection of the product, and once Bodegas Cepa 21 has verified that the products returned fulfil the requirements established in Sections 1 and 2 above. The arrival of the price refund into the user’s account will depend on their banking institution.